At Petalspop, operated by Ecomewise Innovations Private Limited, we prioritize providing a seamless and worry-free shopping experience. In this document, “we,” “us,” and “our” refer to Ecomewise Innovations Private Limited, while “you,” “your,” and “user” refer to our valued customers. By making a purchase on our platform, you agree to the return and refund procedures outlined below.  

Eligibility for Returns  

• Items must be unused, unwashed, and returned in their original condition, including all tags, labels, and packaging.  
• Ensure that all tags, labels, and packaging are returned exactly as received.  
• Products that have been worn, washed, or altered are not eligible for return.  
• Return requests must be submitted within 48 hours of delivery by contacting our customer support team.  
• Items that do not meet these requirements will not be accepted for return.   
   

How to Initiate a Return  

Submit a Request  

• Email your return request along with the Order ID and reason for return to ecomewiseinnovationspvtltd001@gmail.com, ecomewiseinnovationsauthorized@gmail.com.  

Provide Supporting Images  

• For damaged, defective, or incorrect items, attach clear photos to speed up the return process.    

Follow Return Instructions  

• Once approved, we will provide detailed instructions on completing the return.  

Note: We reserve the right to reject returns that do not comply with these guidelines.  

Refund Process & Timeline  

• Returned items are inspected to ensure they meet our return criteria.  
• You will be notified whether your refund is approved or declined.  
• Approved refunds are processed and credited to your original payment method within 5–7 business days.  
• A confirmation email will be sent once the refund is completed.  

Partial Refunds  

• If a returned item partially meets the return conditions (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.  

Damaged, Defective, or Incorrect Products  

• For faulty, damaged, or incorrect items, submit a return request within 48 hours of delivery.  
• Include clear photos or videos of the issue and send them to ecomewiseinnovationspvtltd001@gmail.com, ecomewiseinnovationsauthorized@gmail.com to ensure prompt resolution.  

Need Assistance?  

• For questions or help regarding returns or refunds, contact our customer support team at: ecomewiseinnovationspvtltd001@gmail.com, ecomewiseinnovationsauthorized@gmail.com.  

Thank you for choosing Petalspop. Your trust is invaluable, and we are committed to making your shopping experience exceptional.