At Petalspop, managed by Ecomewise Innovations Private Limited, we are dedicated to providing a seamless, reliable, and hassle-free shopping experience. In this document, “we,” “us,” and “our” refer to Ecomewise Innovations Private Limited, while “you,” “your,” and “user” refer to our valued customers.  

Our goal is to ensure that every order reaches you promptly and in perfect condition. This Shipping and Delivery Policy explains the procedures and terms related to shipping products purchased from our platform. By placing an order, you agree to the conditions outlined below.  

Shipping Coverage  

• Deliveries are available to all pin codes across India.  
• International shipping is currently unavailable.  

Order Processing  

• Orders are typically processed within 1–2 business days from confirmation, excluding weekends and public holidays.  
• After processing, a confirmation email with your order details will be sent.  

Estimated Delivery Time  

• Standard delivery usually takes 3–8 business days, ensuring your products reach you on time.  

Failed Delivery Attempts    
Deliveries may fail due to:  

• Incorrect or incomplete address.  
• Recipient not being available.  
• Refusal to accept the order.  

Action: In such cases, the shipment will be returned to our warehouse, and you may request a re-delivery.  

Damaged or Lost Shipments  

• If your order is damaged, contact customer support within 48 hours and provide clear photographic evidence.    
• For shipments lost during transit, a replacement or refund will be initiated after verification with the courier partner.  

Contact Information    
For any questions or concerns regarding shipping and delivery, please reach out to us at:ecomewiseinnovationspvtltd001@gmail.com, ecomewiseinnovationsauthorized@gmail.com    
    
We value your trust and strive to ensure every delivery is secure, timely, and smooth.